Customized products require you to select all the configurations of the product, while customized standard products only require you to select the color and product size.

Write a complete answer to the most frequent questions that your customers might have, such as important product information, shipping policies, payment issues or returns.

Rofielty.com and rofieltyshop.comare both brands under the Rofielty brand. They both belong to the same brand and have the same products. However, rofieltyshop.com is more inclined to product diversification.

We reserve the right of the customer to accept or decline an order even after the customer has received an order confirmation. Please contact our customer service department within 2 hours prior to shipment to cancel an order or modify order information.

Please note that once an order has been shipped, it cannot be modified or canceled.

After an order is shipped, you will receive an order status email with tracking information.

You can also check the status of your package by visiting:https://www.yuntrack.com/

https://www.ups.com/cn/zh/Home.page

Please feel free to contact our customer service if you have any questions.

Free local delivery is available now for orders within the US and Canada. You do not need to pay any additional shipping fee.

No, you can also place an order as a guest. However, if you have an account with us, there are some benefits:
1.Express Checkout Process2.Easily view your order status and order history

We have a professional after-sales service team with 24-hour response to solve any of your problems. You can send us a message, email or call our customer service department directly. Don't worry, we will usually get back to you within 24 hours.

Upon receipt of an order, we usually process the order (quality control, processing, packaging) within 3-5 business days.

Shipment from our warehouse to your location takes approximately 7 to 15 business days. Packages can be delivered in as little as 7 days.

After your order is shipped, you will receive an order status email with tracking information. If you have any questions, please feel free to contact our customer service.

ROFIELTY offers its users a variety of safe and friendly payment methods and always guarantees their privacy and online security.

We accept the following payment methods: PayPal, credit and debit cards. We do not accept personal checks, money orders, direct bank transfers or cash on delivery.

We have a professional 24-hour reply after-sales service team that can solve any of your problems. You can send us a message, email or call our customer service department directly. Don’t worry, we will usually get back to you within 24 hours.