We are committed to providing you with the best quality products and services. We want you to enjoy your shopping experience! If you are not 100% satisfied, we have simplified the return and refund process!
All products are backed by a 30-day natural return and exchange guarantee.

Exchange Request:
If you receive an unsuitable product and wish to exchange it, please follow the steps below. 1
.Please keep the item clean and do not use or damage it. 2
.Contact us via email within 30 natural days after receiving the item with your description and your order information. :
Email support@rulaercushion.com
3.We will confirm your exchange eligibility and provide an exchange address. You must return the item to our designated return address. We will not be responsible for rejected, lost, damaged, etc. charges if the product is returned without authorization
. 4.Please give us 7 working days to inspect and process the exchange. Our factory manager will inspect each returned item. 5
.After that, your exchanged inspected product will be shipped within 7 working days

Return and Refund Application:
If you receive a product you don't like and want to return it, please follow the steps below. 1
. Please keep the product clean and do not use or damage it. Only return products that are unopened, unused, in good condition or with labels on the packaging. 2
. Contact us by email within 30 calendar days after receiving the product, describe your needs and attach your order information.
Email: support@rulaercushion.com3
. We will confirm your return eligibility and provide you with a return address, which you must return to our designated return address. If you do not authorize the return of the product, we will properly handle the rejection, loss, damage and other charges. 4
. Our factory manager will inspect your returned goods within 7 working days. After inspection, your refund will be refunded within 7 working days via the original payment method or store balance.

If you want to return undelivered goods and get a refund, please follow the steps below. 1
. Contact us by email immediately, describe your needs and attach your information.
Email: support@rulaercushion.com
3. We will confirm your return eligibility and then send you an email to confirm your cancellation. 4. Your refund will be refunded to your original payment method or store balance within 7 business days.

Exchange or Return Costs
The customer is responsible for the exchange or return costs. Shipping costs are as follows.

Exchange or Return Shipping Costs
We will bear the return shipping costs for the following reasons:
(1) Our product quality problems, please provide pictures or videos to illustrate the problem, and our store will bear the round-trip shipping costs.
(2) We sent the wrong product to the customer, and we will bear the return shipping costs.
The following reasons require customers to bear the return shipping costs:
(1) You bought the wrong product, and the round-trip shipping costs are borne by the buyer.
(2) You suddenly do not need the product, and the return shipping costs are borne by the buyer.

Shipping Loss:
We only use mainstream service shipping companies such as USPS, UPS and FEDEX. If any product or package is lost, please follow the steps below.
(1) Email us your order number and logistics order number.
Email: support@rulaercushion.com
(2) We will work with the carrier to find your product, which will take about 7 working days. If your product is found, we will continue to deliver it to your warehouse.

Damage or increase during transportation:
(1) Do not sign any invoices. If you find an invoice, please immediately ask the courier to submit a transportation damage report and sign on the label on the bill of lading before receiving the goods.
(2) Take photos of the goods and packaging, keep the invoice packaging materials for inspection, and write down the shipping box number.
(3) Keep the invoice on the bill of lading.
(4) Please contact us by email within 2 working days to provide your order information, counting photos and shipping box number. We will expedite your assistance in obtaining compensation from the transportation company.