How long does it take to process and ship an order?
All orders are processed within 48 hours and then handed over to the factory for customization. Our factory strives to complete the customization and ship the order within 5 business days. Delivery times may vary, but shipping usually takes 10-15 business days to anywhere, depending on your proximity to the delivery location. Please note that during the holiday season, an extra day may be required for delivery.
Are there any shipping fees or taxes?
Pay total price over 59 free shipping, otherwise there is a $15 shipping charge. The prices shown on our website are duty free in US dollars. However, please note that once your order reaches its final destination, local customs may charge import taxes, duties, and related customs fees. Payment of these fees and taxes is your responsibility and we will not be liable for them. Any delays caused by your country's customs department are also beyond our control. For more information about fees and charges, please contact your local customs office.
How can I track my order and shipment?
Once your order has been shipped, we will send you a confirmation email containing your tracking number. To track your shipment, visit our website and go to the "Track Your Order" page. Enter your tracking number in the designated field and click "Track." You will be directed to a page displaying your order details and tracking information, including the delivery status of your shipment. If you encounter any issues or have questions regarding tracking, please contact our customer service team for assistance.